Business Process Improvement at NiSource
Navigator was engaged by NiSource’s Financial Planning and Analysis organization to help manage and deliver a number of business process re-engineering projects.
ApproachNavigator provided program management, business process design and change management services to NiSource in support of re-engineering the following processes:
- Cash Flow Forecasting
- Financial Planning
- Management Reporting
- Strategic Planning
ResultsThrough the execution of these and other business process improvement projects, NiSource was able to streamline their internal processes, increase adoption and satisfaction, effectively redeploy staff to higher value added activities and transition towards a world-class finance organization.