Improving Efficiencies at The Ohio State University
OSU was reorganizing the five colleges of Arts and Sciences beneath a single executive Dean and wanted to assess current processes and areas for improvement as an important step in achieving improved efficiencies.
Navigator worked closely with subject matter experts representing transactional, managerial and executive levels of the colleges to document current state process flows. Recommendations for improvement were reviewed by University fiscal and human resource officers, as well as members of Internal Audit, the Office of Human Resources and Central Purchasing.
After conducting a detailed assessment, Navigator offered a 100 page report highlighting recommendations including standardizing human resource and financial business processes, applying strategic purchasing disciplines, creating a co-located shared service center (‘SSC’) for human resource and payroll activities, and providing centralized support of employee relations, performance review standardization, talent management and recruitment, benefits inquiries, and learning and development programs for administrative initiatives owned by the SSC management team. The colleges successfully implemented these recommendations.
Navigator led the project management, change management, and detailed business analysis required to evaluate the opportunities and derive the business case to justify them. The project was completed in three months.