Launch of Large-Scale Health Benefit Exchange
In response to the Affordable Care Act (ACA), this government agency developed and launched a Health Benefit Exchange to serve its residents.
Navigator Management Partners provided change management and training services throughout both phases of the project.
Navigator developed the preliminary change management plan and drove the training workstream in support of the rollout of the ACA program. In addition, during the go-live phase, Navigator was requested by project leadership to facilitate stakeholders in designing new operational support procedures to help make sure applications and requests for information were processed in a timely manner. Navigator consultants also helped train selected staff in those procedures. The result was that the residents were able to receive their health benefits (such as Medicaid) in a timely basis after the launch.