State of Ohio, IE and HHS

Organizational Change Management

Change Strategy for State of Ohio Website


The State of Ohio sought Organizational Change Management (OCM) expertise from Navigator to act as state OCM Leads on Ohio’s implementation of the Integrated Eligibility solution. Navigator consultants served as the Contract / Deliverable Manager, Training Lead, Business Process Reengineering Lead, Communications & Stakeholder Lead, Portal Deployment Lead and Portal Designer/Developer / Usability Expert. 


The solution consisted of Accenture’s Self-Service Portal and Accenture’s Benefits Management System, the largest and highest priority business and IT initiative. This multi-phase, multi-year program included:
  • Design and development of the Ohio Benefits website -
  • Establishing the governance model, alignment activities, change strategies and sustainment activities for successful implementations affecting approximately 8000 internal county caseworkers and state stakeholders and approximately 300,000 Ohio residents.  
  • Coordinating OCM workstreams of stakeholder management, communication, training, readiness, business process reengineering and knowledge transfer across the 40+ person consultant team. 
  • Providing 24x7 production support to the portal.


The website was successfully deployed on time in a highly compressed timeframe (less than six weeks) and under budget.

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Navigator Management Partners
Navigator Management Partners was founded in 2001 to offer organizations a different kind of management and technology consulting partner. Our team is comprised of top-performing consultants with years of experience in solving business challenges by implementing information technology and management solutions, including Strategy, Program / Project Management, Organizational Change Management, Business Intelligence, Business Analysis and Process Design, Testing and Deployment, Solution Architecture, and Software Solution Selection, including cutting-edge, cloud-based solutions. Through collaborative partnership, we advise clients on solving tough business challenges in ways that improve operational performance and drive sustainable results.


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