Higher Education Client

HCM Process Assessment

Background

Navigator engaged with a large research institution to assess three key process areas and provide recommendations for improvement. The process areas and respective goals included:
  • Benefits Administration: Identify internal business changes required as a result of a new external Benefits Administrator
  • Position Management: Leverage best practices in PeopleSoft for hybrid implementation and sustainable processes for maintaining reporting structures, organizational hierarchies, implementing Manager Self Service functionality and workflow 
  • Managing Faculty Events: Review current business process, delivered PeopleSoft processes, and implement best practices for reporting, data integrity, and relationship to job data

Approach

Three teams of subject matter experts were identified, one for each of the three process areas. Initially, scoping sessions were held with each team to gather background information and identify a specific set of sub-processes. 46 sub-processes were identified. Workshops were then scheduled to gather current state process information. In all, 24 scoping and workshop sessions were held.
 
The following deliverables were created:
  • High-level System / Environment Diagram for each process area
  • Sub-Process Scope List
  • RACI Matrix to identify the roles that perform each step in the sub-process and with what responsibility
  • Sub-Process Diagrams – Swim lane diagrams were developed for each of the 46 sub-processes
  • Observations and Pain Points Matrix

Results

Recommendations were made in 7 priority areas:
  1. University System governance, preparation, and data cleanup
  2. PeopleSoft knowledge and education
  3. Utilization of PeopleSoft Smart HR to replace the institution’s Personnel Service Form (PSF)
  4. PeopleSoft workflow implementation
  5. Position management/control
  6. Manage faculty events – data maintenance and tenure calculations
  7. Benefits administration file automation
Navigator Management Partners
Navigator Management Partners was founded in 2001 to offer organizations a different kind of management and technology consulting partner. Our team is comprised of top-performing consultants with years of experience in solving business challenges by implementing information technology and management solutions, including Strategy, Program / Project Management, Organizational Change Management, Business Intelligence, Business Analysis and Process Design, Testing and Deployment, Solution Architecture, and Software Solution Selection, including cutting-edge, cloud-based solutions. Through collaborative partnership, we advise clients on solving tough business challenges in ways that improve operational performance and drive sustainable results.

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