The Ohio State University

Assessment of Current Processes

Improving Efficiencies at The Ohio State University


OSU was reorganizing the five colleges of Arts and Sciences beneath a single executive Dean and wanted to assess current processes and areas for improvement as an important step in achieving improved efficiencies. 


Navigator worked closely with subject matter experts representing transactional, managerial and executive levels of the colleges to document current state process flows. Recommendations for improvement were reviewed by University fiscal and human resource officers, as well as members of Internal Audit, the Office of Human Resources and Central Purchasing.


After conducting a detailed assessment, Navigator offered a 100 page report highlighting recommendations including standardizing human resource and financial business processes, applying strategic purchasing disciplines, creating a co-located shared service center (‘SSC’) for human resource and payroll activities, and providing centralized support of employee relations, performance review standardization, talent management and recruitment, benefits inquiries, and learning and development programs for administrative initiatives owned by the SSC management team. The colleges successfully implemented these recommendations.  

Navigator led the project management, change management, and detailed business analysis required to evaluate the opportunities and derive the business case to justify them. The project was completed in three months.

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Navigator Management Partners
Navigator Management Partners was founded in 2001 to offer organizations a different kind of management and technology consulting partner. Our team is comprised of top-performing consultants with years of experience in solving business challenges by implementing information technology and management solutions, including Strategy, Program / Project Management, Organizational Change Management, Business Intelligence, Business Analysis and Process Design, Testing and Deployment, Solution Architecture, and Software Solution Selection, including cutting-edge, cloud-based solutions. Through collaborative partnership, we advise clients on solving tough business challenges in ways that improve operational performance and drive sustainable results.


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