Business Analysis & Process Design

Delivering tailored solutions to drive key business strategies

Members of Navigator’s Business Analysis and Process Design (BAPD) capability group average over a decade of experience in helping organizations analyze and improve their processes for sustainable results. Navigator BAPD consultants partner with you and your business to:

  • Translate strategy into action: Bringing strategy into practice requires defining the future and transition states in detail and, critically, making sure that they address the business needs stated in your organization’s strategy. 
  • Extract more value from existing technology investments: Your organization may not need costly new technology to improve business. Navigator analyzes current state business processes to identify opportunities to maximize your current IT investments before recommending more new technology solutions. 
  • Successfully support the design of new technology investments to deliver value: More than 30 percent of software projects are cancelled before they are completed. Of the projects completed, the vast majority deliver fewer features than promised or fail to deliver expected business value. Navigator provides the strong business analysis needed to ensure that major investments provide expected value to both the organization and critical stakeholder.


Business Strategy

We align an organization's strategic objectives with the operations' critical success factors, key performance indicators of processes, and enabling technologies that leads to informed values-based decisions and program execution.

Process Optimization

We partner with clients to build world-class business processes in their existing IT infrastructure through data collection and analysis, process analysis, and process re-engineering.

Solution Requirements and Design

We design new business solutions for clients by facilitating customer and business user discussions, documenting clear requirements, building and testing prototypes, and identifying market-leading vendors.

Technology Implementation

We bring functional, technical, and industry expertise to enterprise software implementations, particularly in our core solutions.

"Navigator helped us redesign a current process, to be more student-focused while not increasing compliance risks. We discovered that students also needed specific information to self-service and reduce the risk that their class registrations could be dropped because they had yet to identify a method of payment. By using our existing Customer Relationship Management (CRM) software, we were able to reach out to individuals, and provide them targeted information to self-service. The following semester the count of students dropped for no payment method reduced in half."
Baltimore City Community College