The Council for Professional Recognition

Professional Services Business Strategy and Execution

Background

The Council for Professional Recognition (“the Council”) promotes improved performance and recognition of professionals in the early childhood education of children, through the award of the Child Development Associate credential. To effectively serve the existing client base and to manage expansion opportunities, the Council looked to Navigator to implement the next generation IT solution that would drive efficiencies in business operations, leverage modern systems functionality, and position the organization for growth.

Approach

The Council’s operation was uniquely tied together and required a holistic view to the analysis and design phases of work.  Navigator was able to take an approach that analyzed all 8 business units and the unique relationships between each.  This approach enabled The Council to transition away from a paper driven operation to a single source, online, and customer centric solution. 

Results

Over the course of the 14 week engagement, Navigator was able to deliver high-value and immediate impacts.  These included:
  • A comparative analysis of The Council's 2020 business strategy for each business units goals, objectives, and desired outcomes
  • A capture of current state processes, pain points, tools used, and requested improvements
  • Analysis of root causes, prioritization, recommendations, and quick wins that would eventually be implemented
  • A RFP assessment for IT platform selection that would align proposed future state business processes
  • A Change Management & Training approach that ensured a high adoption rate of the system, data, and improved operational processes
Contact Us
 
Navigator Management Partners
Navigator Management Partners is a management and information technology consulting firm. We have a comprehensive service offering, including program / project management, organizational change management, business intelligence, business analysis and process design, IT strategy, testing and deployment and solution architecture. Much of our work centers around our key partnerships with Oracle, SAP and Workday, particularly their cloud applications.  We maintain strategic partnerships with these market-leading cloud applications, as well as Tableau, Cloudera and others. We are a market and thought leader in both the OCM and Analytics spaces.

Offices

Sign up for our newsletter

‚Äč