Navigator led the development and roll-out of the organizational change management (OCM) strategy to support AEP’s New Albany Data Center (NADC) move from the headquarters building to a remote location.
The organizational change management strategy addressed the unique dynamic of multiple, complex, and effort-intensive migration weekends. This was akin to planning for multiple rollouts of a new technology or cultural initiative, each rollout with different stakeholder groups and impacts. The strategy included an extended reinforcement phase to keep attention focused on the migrations and ensure that the organization was prepared for impacts unique to each migration. The objective was ‘business as usual’ on Monday mornings following a migration.