Client Success Story

The Huntington Library
Navigator (now Avaap) established an approach that addressed understanding the current state capabilities, eliciting desired business capabilities from the functional areas, identifying the gaps between the two, and then building a roadmap to begin to close the gaps.


The Huntington Library was experiencing challenged with the decentralized nature of their IT-related activities, minimal IT department resources, and the associated low level of support provided.

Minimal IT investments over the past few years were beginning to strain the exisiting IT organization and infrastructure. IT related application projects were identfiied and implemented by the business functions often without IT support or institutional governance, leading to sub-optimal results, unforeseen complications and costs, and duplication of effort.  IT Infrastructure related projects were often not prioritized, and existing infrastructure not optimally maintained and deployed.

In anticipation of new leadership, the institution desired developing an IT Strategy that would provide a direct line of sight between desired business capabilities and the required IT capabilities to deliver them.  The IT Strategy would need to address Organizational, Infrastructure, Applications, and Governance components while providing an IT Improvement Roadmap which would identify, prioritize, and sequence specific initiatives to achieve the strategy.

Our Approach

Navigator established an approach that addressed understanding the current state capabilities, eliciting desired business capabilities, and more.

The team crafted the approach and facilitated over 20 current state and future state leadership sessions across ten functional departments, synthesized findings into common themes and specific gaps, collaborated with the institution’s leadership team to identify, define, and prioritize specific initiatives to close the gaps, developed an IT Improvement Roadmap addressing Organizational, Infrastructure, Applications, and Governance components, and developed and presented an IT Strategy Report to the leadership team and the incoming President of the institution.
Our Approach


IT Strategy & Roadmap

Institution-wide leadership alignment to the IT strategy and roadmap and commitment to execute the strategy and specific initiatives.

Donor Relations

Successful communication to the donor community resulting in funding for IT initiatives and the increased visibiltiy and understanding of the path forward to resolved IT deficiencies.

Best Practices

Improved understanding of common IT and project-related best practices and  and the creation of an on-going IT Steering Committee to further define and develope governance model practices.