Navigator’s approach is more effective than just communications or training efforts alone. The larger the effort, or more significant the change in the way people behave, the more OCM is needed.
What You Can Do
As projects become larger and more complex, or significantly impact the way that an enterprise operates, it becomes increasingly important to integrate the PM and OCM processes to maximize the benefits realized from the effort. We have found that there are several key actions you can take at the beginning of projects to avoid common pitfalls.
First, all projects should be assessed to determine the need for an integrated PM/OCM approach. Two critical questions to ask of project sponsors: