During the source selection and contract ratification, Navigator engaged key stakeholders in a complementary effort to develop current state process maps, identify process improvement opportunities, and design high level future state processes. These activities improved the client’s design readiness for building the new system while honoring the consensus-based approach many higher education institutions prefer. Navigator’s approach provided a means for UMB stakeholders to study and surface opportunities to realize value from improvements to existing processes. In this way, their perception of the implementation was one of improvement rather than simply the replacement of one technology for another. Navigator's approach increased stakeholder awareness and desire for the implementation, not only removing potential barriers to buy-in but actively raising the bar for implementation success to include delivering improvements to end-users. When UMB signed the software and implementation support contract, it was able to move quickly into the implementation phase without needing to pause first to educate and prepare their stakeholder community for detailed design sessions.